By:
On:
In: Operations Leadership

Guest Blog by George McQuain, Operations Expert | Sheldon Cooper Reports to Me? Oh NO!!!! How would you like to have Dr. Eric Gablehauser’s job? Dr. Eric Gablehauser is responsible for managing the Physics Department on the hit CBS situational comedy “The Big Bang Theory”. In other words, he is Sheldon Cooper’s boss. If you watch the show, you know that can be a challenge. That is why I am writing this blog post. As an Operations Executive, I have often had the honor and privilege of managing technical teams. People who often had IQs so high that I thought they were in a highRead More →

By:
On:
In: Achieving Operations Goals

Have you recently shared your 2012 goals and objectives with your teams? As business operations leaders, we often describe what we want, but do not do a very good job explaining or defining “the how”. To consistently meet or exceed our objectives, we must understand the business levers, i.e. the most important and specific set of activities that will enable our teams to be successful over the long term. We must coach our teams on the most appropriate, proven set of behaviors that will get us from point A to point B. To define the right set of levers, you should consider these 6 steps:Read More →

By:
On:
In: Change Management, Operations Best Practices, Operations Humor

When business processes don’t work the way that we expect them to, we often blame the employees who are responsible for the process. We assume that they aren’t working hard enough or need more training. However, we are often wrong – and there are six others reasons that processes fail, which inspired today’s cartoon. Enjoy!    (Click on the image to view a full screen version.)  Read More →