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As a leader do you feel like you are “on” all the time while at work, or interacting with employees or customers? You should. Leaders must operate as if he or she are living in a fish bowl. Everyone on the outside can look in and watch you. Every interaction with every colleague, employee and customer, matters and has a spill over effect.  Whether you leave a positive impression or a negative impression, that effect will be shared with others…verbally, electronically or even on social media. Being “on” means that you are consciously thinking about your words, behaviors and body language. When you are “on”,Read More →

It’s time for leaders like us to plan more meaningful, team building experiences for our employees.  As a leader in 2019, it is likely that you have direct reports scattered across different offices, maybe even different countries. And, it is also likely that at least once per year your dispersed team gets together in person for a strategy or planning session. One common element in these in-person meetings, is a segment set aside for “team building”.  Sometimes this segment is during the day, other times it is after hours. I had one boss who loved to plan out of office team-building activities with her directs.Read More →

Many things change, but there are some things that stay the same. One thing that has not changed is the fantastic customer experience that GoDaddy, the internet/web browsing company, provides. Back in 2011, yes 8 years ago, I wrote a blog post titled, “Why I love Go Daddy technical support.”  The romance has continued to grow, and I am now using more of their products and spending more money annually, as a result. The underlying reason that the GoDaddy customer experience stands out, is all about their people.  If you research 2019 customer experience trends, you will read a lot about non-peoply things like chat-bots,Read More →

Yes! Yoga and leadership do go together! In 2016, after practicing yoga for more than 10 years, I wanted to deepen both my knowledge and practice. A yoga studio near me was offering yoga teacher training and I decided to sign up. I participated in 200 hours of training over a six month period and in 2017 I received my certification. I then went on to teach yoga classes in my spare time, while I worked in my corporate america job. Fast forward to 2019, I have since taught more than 250 hours of yoga classes and taken an additional 30 hours of training. AsRead More →