Customer Escalation Management Handbook

Customer Escalation Management Handbook

Prevent and manage complaints and customer escalations. Achieve the best outcomes for customers, employees and your business.

Based on the popularity of my blog post, “10 Tips To Manage Customer Escalations”, I have created this 35 page resource to help Customer Support Leaders like you.

As you know, customers want you to solve their problems swiftly and accurately, and to keep them informed along the way. When this does not happen, customers will escalate.

Customer escalations take a lot of time. They can be upsetting and stressful. They can be very difficult to defuse and address. And they can be tricky to decrease and prevent.

Conversely, customer escalations can be a good thing. They provide opportunities for us to learn how we can improve our product or services. Also, if handled well, these moments of truth can actually improve our customers’ perceptions of us and increase customer retention and loyalty.

For just $10 USD, this 35 page handbook will help you learn:

  • Why escalation management is critical to your success
  • How to prevent escalations
  • Understanding why customers escalate
  • How to equip and empower front line employees
  • Best practices for handling an escalation conversation
  • How to keep the C Levels happy
  • The importance of follow up

Just $10 USD for PDF download!

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Download Chapter 1- For Free

To see a sample of my writing and read chapter 1, click the PDF download button below.