When business processes don’t work the way that we expect them to, we often blame the employees who are responsible for the process. We assume that they aren’t working hard enough or need more training. However, we are often wrong – and there are six others reasons that processes fail, which inspired today’s cartoon. Enjoy!    (Click on the image to view a full screen version.)  Read More →

To close out 2011, I surveyed top operations experts across the globe and asked them to share their most impactful learning or most important piece of advice for The Operations Blog’s audience. Read on for interesting commentary on service operations, sales operations, leadership and operational excellence. Please add your own advice in the comments section. 1) Developing Leadership Skills Must Be Intentional “This past year I’ve learned the value of continuous learning for the development of leadership skills. Far too may business executives believe leadership skills stem from some sort of wondrous epiphany or other such flash of insight. Sure, great ideas can come to anyRead More →

I have learned quite a bit from playing doggie mom to my two, rat terriers, Lexie and Tate. In addition to making me laugh every day and providing unconditional love, they have taught me a lot about running effective business operations. Who knew! Here are my three favorite lessons… 1) What does a 21 year-old clerk know? Ends up, a lot. My eight year old terrier, Lexie, began to suffer from skin allergies when she was about one year old. I spent literally thousands of dollars for doggie dermatologist appointments, shampoos, pills and shots over a period of three years. Eventually, her skin was better,Read More →

Last night I had dinner with four girlfriends and the subject of bosses came up. When the discussion ended, it was very clear that we have an epidemic of UB disease in the Boston area. And, the UBs, A.K.A, unavailable bosses are working at some of the largest, most prestigious companies, have mastered the art of managing up, but have lost sight of why they became leaders in the first place- to lead others! One friend works at one of the billion dollar, global, office supply giants and shared that when she was first hired, she worked for an awesome boss. This boss was supportive,Read More →