Guest Blog by George McQuain, Operations Expert | Sheldon Cooper Reports to Me? Oh NO!!!! How would you like to have Dr. Eric Gablehauser’s job? Dr. Eric Gablehauser is responsible for managing the Physics Department on the hit CBS situational comedy “The Big Bang Theory”. In other words, he is Sheldon Cooper’s boss. If you watch the show, you know that can be a challenge. That is why I am writing this blog post. As an Operations Executive, I have often had the honor and privilege of managing technical teams. People who often had IQs so high that I thought they were in a highRead More →

To close out 2011, I surveyed top operations experts across the globe and asked them to share their most impactful learning or most important piece of advice for The Operations Blog’s audience. Read on for interesting commentary on service operations, sales operations, leadership and operational excellence. Please add your own advice in the comments section. 1) Developing Leadership Skills Must Be Intentional “This past year I’ve learned the value of continuous learning for the development of leadership skills. Far too may business executives believe leadership skills stem from some sort of wondrous epiphany or other such flash of insight. Sure, great ideas can come to anyRead More →

Last night I had dinner with four girlfriends and the subject of bosses came up. When the discussion ended, it was very clear that we have an epidemic of UB disease in the Boston area. And, the UBs, A.K.A, unavailable bosses are working at some of the largest, most prestigious companies, have mastered the art of managing up, but have lost sight of why they became leaders in the first place- to lead others! One friend works at one of the billion dollar, global, office supply giants and shared that when she was first hired, she worked for an awesome boss. This boss was supportive,Read More →