Recently I was driving to work and my mobile phone rang. The call was from a salesperson who works for the Atlanta Braves Baseball Team and he was trying to get me to buy tickets for employees or customers. “Thanks, but I am not interested”, I said, ready to hang up. He replied, “Oh, then is there someone else I should be talking to instead of you? I was transferred here?”. I replied, “No, I am the local Site Leader. We recently surveyed our employees and there was not a lot of interest in Braves Tickets”. “Really? I am surprised to hear that. It reallyRead More →

Do any of these budget related phrases sound familiar? There is no budget for any more travel this year. There is no budget to give your employee a market pay increase. There is no budget to provide lunch for the employees. There is no budget to replace your laptop at this time. We hear all the time in Corporate America that there is no budget to do this or do that, but I want to let you in on a little secret. There is almost always budget available. The reality is that the senior leader who is in charge of the budget, which is usually millionsRead More →

In my opinion, being accountable is one of the most positive personality and leadership traits. When important things need to get done, you and/or your team state with confidence, “I own that. We will review what needs to get done and provide an update next week. We will achieve the end of month target.” When things don’t go as planned, you and/or your team state, “My bad. This should have been done by X date, but I missed that mark. I apologize and would like to discuss an alternative date. I assure you that we’ll meet the adjusted time line.” When a direct report missesRead More →

Lately, I have found myself uttering the phrases “we need to pick our battles ” often followed by “there are bigger fish to fry” at least once per week- enough to notice it and write a blog post about it. When running a complex business operation, there will always be problems to solve and coworkers that you disagree with, but if you take action on every problem and confront every disagreement, you will actually lessen not increase progress. Strategically, picking your battles will increase your leadership effectiveness. How do you know which battles to fight? Ask yourself this set of questions… Does the issue inRead More →