By:
On:
In: Achieving Operations Goals, Change Management

What do working out at a gym and running a business operation have in common? A few thing. We might look around and see some bad fashion choices. We might find ourselves surrounded by a few muscle-heads. But, the focus of this blog post is that in the gym and in the office, there are comparable techniques that will improve our productivity. Background: It all started because I was bored. I had been working out regularly since I was in my early 20s and reached a point last November where both my brain and my body were bored with the routine and needed a jump-startRead More →

By:
On:
In: Change Management, Operations Best Practices, Operations Humor

When business processes don’t work the way that we expect them to, we often blame the employees who are responsible for the process. We assume that they aren’t working hard enough or need more training. However, we are often wrong – and there are six others reasons that processes fail, which inspired today’s cartoon. Enjoy!    (Click on the image to view a full screen version.)  Read More →

By:
On:
In: Change Management

About 18 months ago, a new restaurant/bar opened up in my neighborhood called “Angry Ham’s Garage”. (FYI- A “Ham” is someone that lives in Framingham, MA and that’s where this place is located.) Angry Hams had unique décor (garage related decorations) and a unique, vast menu (American, Italian and Asian) and surprisingly low prices considering the quality and quantity of the food. At first, the restaurant was very busy, but over time business got slower and slower. About six months ago, Angry Ham’s was featured on a Spike TV show called “Bar Rescue”. Like many other shows of its kind, a bar business expert (JonRead More →