Why We Overpromise And Underdeliver | Video

Reducing Customer Escalations Video Series, Episode 1

At times, salespeople overpromise and offer things during the sales cycle that the customer service teams can not implement or support. This often leads to missed dates, customer dissatisfaction and escalations. Why does this happen? How can we prevent it? 

In this 60 second video, I share two tips to prevent this mismatch in customer expectation setting from happening.

  1. Clearly documented and communicated, product and service offerings
  2. Effective exception approval processes

Salespeople have challenging jobs. Service professionals have challenging jobs. Let’s work together to avoid customer escalations and improve the customer experience.

Want more on this topic?

To read my full length blog on this topic, hop over to The Customer Think Blog, and check out,”Why Salespeople Over Promise and Service Teams Under Deliver“.

© 2019, Marci Reynolds. All rights reserved.

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