Are you looking for the most interesting and active Customer Experience thought leaders on Twitter? I have created a list of some of my favorites who share high quality content (not advertising) on a regular basis. If I missed anyone, please add his or her Twitter handle to the comments section.
I find that Twitter is a fantastic tool to stay up to date on customer experience trends and to learn about local and global CX events and conferences. In addition to following these 15 thought leaders, you may also want to try searching for #CX or #CustomerExperience in the Twitter feed search box. These names are in random order….
Pioneered the Chief Customer Officer role | Cofounder Customer Experience Professionals Assoc. | I guide companies to earn customer-driven growth #CCO #CXPA #CX
Customer Experience Visionary/Speaker/Advisor/Researcher and Co-Founder of the Customer Experience Professionals Association
Customer Experience Thought Leader | Recognized by LinkedIn as World’s Top Business Influencer | CEO @BeyondP CX Consultancy | Best-Selling Author | Family Man
4) Shep Hyken @Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!
Customer Engagement Strategist – Harnessing the power of #VOC and #VOE. Blogger, Genealogist, Singer/Songwriter. Views expressed are my own. #CX #CXPA #NPS
#Communication pro with a social soul, named Top #custserv leader, sharing info on building better connections. Car-aoke fan. http://www.theupsellpodcast.com
7) Theresa Syer, CSP @TheresaSyer
Theresa is a Professional Speaker and trainer helping clients Create WOW Customer Experiences. She is the unapologetic optimist who energizes audiences!
8) John R. Patterson @johnrpatt
Customer Service Guru, Leadership Consultant, Office Construction & Relocation Expert, Best-selling Author, In-demand Speaker, Husband and Father of 5. johnrpatterson.com
Customer Service Expert & Speaker | Author Common Sense Service Top 30 Customer Service Guru & Customer Engagement Influencer #custserv | #custexp | #cx, AllenSpeaks.com
10) Customer Excellence @Cxcellence1st
Customer Excellence Magazine: we focus on competitive advantage via CX, VoC, loyalty, gamification, big data, cxcellence.com
11) Richard R Shapiro @RichardRShapiro
Cust Retention expert; founder of The Center For Client Retention / author: The Endangered Customer: Eight Steps to Guarantee Repeat Business, richardrshapiro.com
12) Curtis N. Bingham @curtisbingham
Expert on customer engagement to increase profits, acquire, retain better customers, refine strategy | CEO, Chief Customer Officer Council | Backpacker, chiefcustomerofficer.com
13) Megan Burns @mbcxp
VP, Principal Analyst, Customer Experience at Forrester Research. Focus: CX maturity, emotion in CX, Forrester CX Index, executive engagement.
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #leadership; royatkinson.blogspot.com
15) Sarah Simon, CCXP @VOCMountaineer
Mountain Climber | Customer Intelligence Alchemist & Data-Driven CX Strategist | @Confirmit | Global Travel, Harley Davidson, Music, Wine, Smiles, Life
#CX Thought Leaders on Twitter, Photo by bplanet
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