red tape

Yesterday, two co-workers and I met with a consultant who specializes in process excellence coaching for senior leaders. The purpose of his visit was to gather baseline information, in preparation for a formal coaching session in November. He came equipped with a list of questions to better understand our business, and there was one that really stood out. He asked, “What percentage of work time are your employees able to leverage their full potential and use all of their skills and talents?” The three of us thought for a moment, and I replied 40%, one coworker said 60% and the third settled in on 50%.Read More →