learning through observation

Are you one of those impatient, results driven, over achiever types? Yeah, me too. However, recently I have changed my mindset a bit, and have begun to savor in the joy of learning, not just the outcomes. Here are some examples. It started with an experiment. In an effort to teach a group of front line leaders how to manage, control and improve processes we did the formal training, but then followed that with some practice exercises. The managers were assigned coaches (I was one of them) and were asked to address real business problems in small teams. What made this different from all ofRead More →