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In: Communication Best Practices, Operations Leadership

As soon as the session ended, I (one of many proud introverts) politely said good night and made a dash to the elevators to get back to my hotel room. I entered my room, closed and locked my door, sat down and let out a big sigh. Alone at last! What session am I referring to? Just about any work related training session, business conference or planning offsite when I am surrounded by people all day, and my schedule is planned by others. Why do I do this? Because I am an introvert at heart! Introverts have gotten a bad rap over the years. TheyRead More →

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In: Communication Best Practices, Employee Engagement

As I called out in a blog post I wrote in 2012, “5 Best Practices for Building Trust With Employees”, there is no silver bullet or quick fix that will create a positive, trusting work environment.  Leaders must deliberately set a tone of authenticity and transparency, and one of the best methods to achieve this is via consistent, ongoing and direct communication. Fast forward to 2016, I feel more passionate about this topic than ever before. Even with more than 20 years of leadership experience under my belt, I am still un-pleasantly surprised when managers attempt to leverage “forced fun” or corporate speak to connectRead More →

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In: Communication Best Practices

When colleagues communicate with you, do they know that you are listening? A few years ago, one of my peers asked me to accompany him into a meeting with our collective boss at the time, to help support him in a difficult discussion. In short, our boss was not happy about something that occurred and my peer disagreed with his approach. In the meeting, my peer shared a bunch of professional, yet direct thoughts and opinions and our boss listened. This went on for about 15 minutes and at the end of the discussion our boss said something that was genius. “I need some timeRead More →