For a number of years I have been involved in initiatives to improve employee morale and engagement, and create a more positive working environment. In my gut, I have always felt like the big, complex projects or events have a much lower impact on improving this area, versus the small things (like touch points) we can all do day in and day out. So, I was pleased when I came across the book called “TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments” by Douglas Conant and Mette Morgaard. A short aside… I came across this book while perusing the business section of myRead More →

When I look back at my leadership successes and challenges from the past year, one of the key concepts that had a strong presence in my day-to-day activities and that I learned a lot about/from was “building trust with employees”. It can take one sentence, one conversation or one seemingly innocent action to completely lose the trust of your employees or colleagues. Conversely, it will take multiple conversations, consistent actions and time (and more time), to build the trust of your employees and colleagues. When it comes to building this bond, there is no magic bullet, no special pill and no one week contest. A talented coworkerRead More →

I learned about the importance of “the scary slide” from one of my favorite bosses at Monster.com.  She was a leader who always knew exactly what to say and how to say it in any situation. Her communication skills were (are) at the expert level. A scary slide is a slide that you create and insert at the beginning of a presentation to grab your audience’s attention and motivate them to listen to what you have to say next. Scary slides are powerful. Here’s why… They are unexpected. Most Powerpoint presentations follow a standard flow: title slide, agenda and overview.  We do not expect toRead More →