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In: Operations Best Practices, Operations Humor

Based on 20+ years working in corporate america, I have created this fun cartoon with 5 scary office scenes. I am sure you will agree these are hair raising and may make you want to scream and run away from your cubicle. First we have the dreaded, single point of failure! Second, the time sucking meeting with no agenda. Third, the Red Bull drinking employee who works 24/7. Fourth, the over promiser. Last, we have the Friday afternoon meeting from home, complete with pizza and beer. You may want to use this cartoon to add some operations humor to your next team meeting Please click on the imageRead More →

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In: Resource & Demand Management

One thing I have noticed throughout my career, is an ongoing business assumption that if we add more people to address a particular body of work, then problems will get solved. There are times when this is most definitely true. If there are substantial changes in your business model that result in material increases in work volume (and hopefully sales revenue and profit), it will be hard to cover that work without more people, at least at first. However, before moving to a people solution, I encourage leaders to think of the issue as if you were spending your own savings account on the personnelRead More →

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In: Communication Best Practices, Operations Best Practices

“I am a complexity assassin” Love it! I was recently on LinkedIn and came across a complete stranger who had this statement as his headline and my eyes were immediately drawn to his profile. If you read my profile, you’ll see a statement about how “I love the beauty of simplification”. I’ll take a bullet point over a paragraph any day! Simplifying the complex is something I strongly believe we need to embrace. There is a tendency in the workplace to do the opposite…delve into the deep details, the technical specs, the minute by minute timelines. There is definitely a place for details especially forRead More →