Are you looking for the most interesting and active Customer Experience thought leaders on Twitter? I have created a list of some of my favorites who share high quality content about retention, support, wow experiences etc., on a regular basis. If I missed anyone, please add his or her Twitter handle to the comments section.
I find that Twitter is a fantastic tool to stay up to date on client experience trends and to learn about local and global CX events and conferences. In addition to following these 15 thought leaders, you may also want to try searching for client experience related key words in the Twitter feed search box. These names are in random order….
Pioneered the Chief Customer Officer role | Cofounder CX Professionals Assoc.
Customer Experience Visionary/Speaker/Advisor/Researcher
Customer Experience Thought Leader | Recognized by LinkedIn as World’s Top Business Influencer | CEO @BeyondP CX Consultancy | Best-Selling Author | Family Man
4) Shep Hyken @Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING experiences!
Customer Engagement Strategist – Harnessing the power of #VOC and #VOE. Blogger, Genealogist, Singer/Songwriter. Views expressed are my own.
Communication pro with a social soul, named Top service leader, sharing info on building better connections. Car-aoke fan. http://www.theupsellpodcast.com
7) Theresa Syer, CSP @TheresaSyer
Theresa is a Professional Speaker and trainer helping clients Create WOW Customer Experiences. She is the unapologetic optimist who energizes audiences!
8) John R. Patterson @johnrpatt
Service Guru, Leadership Consultant, Office Construction & Relocation Expert, Best-selling Author, In-demand Speaker, Husband and Father of 5. johnrpatterson.com
Service Expert & Speaker | Author Common Sense Service Top 30 Service Guru & Engagement Influencer AllenSpeaks.com
10) Customer Excellence @Cxcellence1st
Magazine which focuses on competitive advantage via CX, VoC, loyalty, gamification, big data, cxcellence.com
11) Richard R Shapiro @RichardRShapiro
Cust Retention expert; founder of The Center For Client Retention / Author richardrshapiro.com
12) Curtis N. Bingham @curtisbingham
Expert on cust engagement to increase profits, acquire, retain better clients refine strategy | CEO,| Backpacker, chiefcustomerofficer.com
13) Megan Burns @mbcxp
VP, Principal Analyst, Customer Experience at Forrester Research. Focus: CX maturity, emotion in CX, Forrester CX Index, executive engagement.
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #leadership; royatkinson.blogspot.com
15) Sarah Simon, CCXP @VOCMountaineer
Mountain Climber | Customer Intelligence Alchemist & Data-Driven CX Strategist | Global Travel, Harley Davidson, Music, Wine, Smiles, Life
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