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Guest Post By James Lawther, Head of Operations Excellence at Royal & Sun Alliance, UK For my sins I am British and we can’t get enough “Triple A” customer service. Oddly if I talk to my American colleagues about “Triple A” customer service I get a very mixed response. The polite ones look at me quizzically; those who have been stranded at the side of the road with a car full of children tend to be a bit more forth right. It took me a while to realise (sorry realize) that Triple A are the guys who fix cars. So to avoid doubt let meRead More →