Have you recently shared your 2012 goals and objectives with your teams? As business operations leaders, we often describe what we want, but do not do a very good job explaining or defining “the how”. To consistently meet or exceed our objectives, we must understand the business levers, i.e. the most important and specific set of activities that will enable our teams to be successful over the long term. We must coach our teams on the most appropriate, proven set of behaviors that will get us from point A to point B. To define the right set of levers, you should consider these 6 steps:Read More →