staffing model

A technical support capacity plan, also called a resource model, is used to estimate the required human resources (FTEs) and related costs during a designated, future time period and is often a key input for the annual, budget planning process. In most cases, labor is the largest component of a tech support department’s expenses. Capacity planning is both an art and a science. Even with all of the data in the world there is no way to project the future with 100% certainty, so you must add in your leadership experience and judgment, i.e. the art, to create the best plan possible. We must expectRead More →