close loop feedback process

Flying into every meeting with the right charts and graphs, waving the influence wand to make products defect free and removing those boulders of productivity.. It’s a bird, it’s a plane, it’s “CustomerSat Kat“…one of the first, customer support intelligence superheroes. Do you have the goods to create customer support intelligence superheroes in your department? Every customer contact, every e-support request, every tech support problem should be considered a learning opportunity for the organization at large. More specifically, an opportunity that can help the organization improve products & services, elevate the customer experience, reduce costs and drive sales revenue. You can make this happen, byRead More →