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In: Communication Best Practices, Operations Leadership

As a leader do you feel like you are “on” all the time while at work, or interacting with employees or customers? You should. Leaders must operate as if he or she are living in a fish bowl. Everyone on the outside can look in and watch you. Every interaction with every colleague, employee and customer, matters and has a spill over effect.  Whether you leave a positive impression or a negative impression, that effect will be shared with others…verbally, electronically or even on social media. Being “on” means that you are consciously thinking about your words, behaviors and body language. When you are “on”,Read More →

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In: Communication Best Practices, Employee Engagement

When I look back at my leadership successes and challenges from the past year, one of the key concepts that had a strong presence in my day-to-day activities and that I learned a lot about/from was “building trust with employees”. It can take one sentence, one conversation or one seemingly innocent action to completely lose the trust of your employees or colleagues. Conversely, it will take multiple conversations, consistent actions and time (and more time), to build the trust of your employees and colleagues. When it comes to building this bond, there is no magic bullet, no special pill and no one week contest. A talented coworkerRead More →