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In: Change Management

About 18 months ago, a new restaurant/bar opened up in my neighborhood called “Angry Ham’s Garage”. (FYI- A “Ham” is someone that lives in Framingham, MA and that’s where this place is located.) Angry Hams had unique décor (garage related decorations) and a unique, vast menu (American, Italian and Asian) and surprisingly low prices considering the quality and quantity of the food. At first, the restaurant was very busy, but over time business got slower and slower. About six months ago, Angry Ham’s was featured on a Spike TV show called “Bar Rescue”. Like many other shows of its kind, a bar business expert (JonRead More →

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In: Decision Making

Does the output need to be error free or is “80% good”, good enough? To be effective as an operations leader, and to successfully drive business results, we must understand when and how to apply these two different business concepts. We must execute with both quality and speed. Error Free: Error free outputs (e.g. documents, reports, online content) are just what they sound like – error free. The recipients or users of the output can assume that every data element has been checked and re-checked; that the information comes from a trusted “gold source” and that the data was pulled and massaged correctly. Business outputsRead More →