It is probably human nature, but when asked about a business problem or the reason for a dip in performance results, the responses that I often hear are about something or someone else and the responder forgets to look in their own backyard. If we changed this tendency and did look internally first, we would solve problems and improve organizational results at a much faster pace. Here’s what I mean…. In Sales: I worked in sales organizations for many years and when employees were not meeting their sales quota the most common reasons given were that their sales quota was too high or that theirRead More →

When business processes don’t work the way that we expect them to, we often blame the employees who are responsible for the process. We assume that they aren’t working hard enough or need more training. However, we are often wrong – and there are six others reasons that processes fail, which inspired today’s cartoon. Enjoy!    (Click on the image to view a full screen version.) Read More →