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In: Improving Results

Just talking to our employees may be one of the most powerful levers to improving business performance. I have been involved in countless process and results improvement projects over the years and have noticed a specific trend. We often make the problems more complex than they need to be and, as a result, overlook one of most obvious solutions – simply discussing the problem with our team members. This is SO important because I have proof that a simple conversation between a leader and a team member happening just one time is enough to drive lasting improvement in results. Why? We often assume that theRead More →

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In: Operations Best Practices

If you are in an operations role, you likely enjoy problem solving. It can be fun, challenging and satisfying. But, there is a BIG problem with problem solving….it happens too late in the process. At that point, we did not meet our customers’ needs, we missed our performance goals or we spent more than what we budgeted. In addition, when we invest most of our time in problem solving and fighting fires, we no longer have the time for more value added activities like coaching, training, mentoring, strategic planning etc. Problem prevention is where the party is!  By focusing most of our time on problemRead More →