Are you looking for the most interesting and active Customer Experience thought leaders on Twitter? I have created a list of some of my favorites who share high quality content about retention, support, wow experiences etc., on a regular basis. If I missed anyone, please add his or her Twitter handle to the comments section. I find that Twitter is a fantastic tool to stay up to date on client experience trends and to learn about local and global CX events and conferences.  In addition to following these 15 thought leaders, you may also want to try searching for client experience related key words in the Twitter feedRead More →

Leveraging Twitter will help you stay up to date on operations best practices for sales, customer service, marketing and more. Below, please find my picks for operations thought leaders to follow on Twitter. These tweeps publish high quality, operations related content on a consistent basis. Click on the @username to connect to Twitter and follow them. Did I miss an operations expert? Please add their username in the comments section. @ASQ For people passionate about improvement, ASQ is the global knowledge network that links the best ideas, tools, and experts. @BernardMarr Leading global authority and best-selling author on delivering, managing and measuring enterprise performance @bobchampagneRead More →