I am currently involved in an initiative to help motivate and inspire our telecommuter population. This is just over 10% of our entire employee base. Since these telecommuting team members are spread across the globe, across departments and functions, and have varied years of experience, this is a challenging task. Recently, I previewed a number of “how to telecommute” books from Amazon.com, to see if any of them would be worthy as giveaways or job tools for this group. Sadly, many of them are geared to business owners working from home or have outdated information. I did find one book, “101 Tips for Telecommuters, SuccessfullyRead More →

Do any of these budget related phrases sound familiar? There is no budget for any more travel this year. There is no budget to give your employee a market pay increase. There is no budget to provide lunch for the employees. There is no budget to replace your laptop at this time. We hear all the time in Corporate America that there is no budget to do this or do that, but I want to let you in on a little secret. There is almost always budget available. The reality is that the senior leader who is in charge of the budget, which is usually millionsRead More →

This week I had the opportunity to attend a women’s leadership symposium in Washington D.C. As I reflect back on the content and the speakers, one of the sessions that stood out for me was on power. The word power is often used as a negative, for example, “The zombie queen used her powers for evil instead of good.” or “The politician used his power to hire his friends, instead of the most qualified candidates.” In this session we talked about the different types of power and when having it or using it can be a good thing. At one point the facilitator asked herRead More →

As soon as the session ended, I (one of many proud introverts) politely said good night and made a dash to the elevators to get back to my hotel room. I entered my room, closed and locked my door, sat down and let out a big sigh. Alone at last! What session am I referring to? Just about any work related training session, business conference or planning offsite when I am surrounded by people all day, and my schedule is planned by others. Why do I do this? Because I am an introvert at heart! Introverts have gotten a bad rap over the years. TheyRead More →

In my opinion, being accountable is one of the most positive personality and leadership traits. When important things need to get done, you and/or your team state with confidence, “I own that. We will review what needs to get done and provide an update next week. We will achieve the end of month target.” When things don’t go as planned, you and/or your team state, “My bad. This should have been done by X date, but I missed that mark. I apologize and would like to discuss an alternative date. I assure you that we’ll meet the adjusted time line.” When a direct report missesRead More →

Guest Blog by George McQuain, Operations Expert | Sheldon Cooper Reports to Me? Oh NO!!!! How would you like to have Dr. Eric Gablehauser’s job? Dr. Eric Gablehauser is responsible for managing the Physics Department on the hit CBS situational comedy “The Big Bang Theory”. In other words, he is Sheldon Cooper’s boss. If you watch the show, you know that can be a challenge. That is why I am writing this blog post. As an Operations Executive, I have often had the honor and privilege of managing technical teams. People who often had IQs so high that I thought they were in a highRead More →

To close out 2011, I surveyed top operations experts across the globe and asked them to share their most impactful learning or most important piece of advice for The Operations Blog’s audience. Read on for interesting commentary on service operations, sales operations, leadership and operational excellence. Please add your own advice in the comments section. 1) Developing Leadership Skills Must Be Intentional “This past year I’ve learned the value of continuous learning for the development of leadership skills. Far too may business executives believe leadership skills stem from some sort of wondrous epiphany or other such flash of insight. Sure, great ideas can come to anyRead More →

Last night I had dinner with four girlfriends and the subject of bosses came up. When the discussion ended, it was very clear that we have an epidemic of UB disease in the Boston area. And, the UBs, A.K.A, unavailable bosses are working at some of the largest, most prestigious companies, have mastered the art of managing up, but have lost sight of why they became leaders in the first place- to lead others! One friend works at one of the billion dollar, global, office supply giants and shared that when she was first hired, she worked for an awesome boss. This boss was supportive,Read More →