It is probably human nature, but when asked about a business problem or the reason for a dip in performance results, the responses that I often hear are about something or someone else and the responder forgets to look in their own backyard. If we changed this tendency and did look internally first, we would solve problems and improve organizational results at a much faster pace. Here’s what I mean…. In Sales: I worked in sales organizations for many years and when employees were not meeting their sales quota the most common reasons given were that their sales quota was too high or that theirRead More →

You need to experience the pain, in order to drive organizational gain. I recently read the Harvard Business Review article, “Tipping Point Leadership”, which talked about Police Chief Bill Bratton, and how he transformed New York from the city with the highest crime rate to the city with the lowest crime rate through a series of very effective changes. Bratton used tipping point leadership techniques to make this happen, which included aligning resources with the most important changes, silencing naysayers and mobilizing strategic and respected players in the change activities. However, the technique that stood out the most to me was this: “To make aRead More →

What do working out at a gym and running a business operation have in common? A few thing. We might look around and see some bad fashion choices. We might find ourselves surrounded by a few muscle-heads. But, the focus of this blog post is that in the gym and in the office, there are comparable techniques that will improve our productivity. Background: It all started because I was bored. I had been working out regularly since I was in my early 20s and reached a point last November where both my brain and my body were bored with the routine and needed a jump-startRead More →

When business processes don’t work the way that we expect them to, we often blame the employees who are responsible for the process. We assume that they aren’t working hard enough or need more training. However, we are often wrong – and there are six others reasons that processes fail, which inspired today’s cartoon. Enjoy!    (Click on the image to view a full screen version.) Read More →

About 18 months ago, a new restaurant/bar opened up in my neighborhood called “Angry Ham’s Garage”. (FYI- A “Ham” is someone that lives in Framingham, MA and that’s where this place is located.) Angry Hams had unique décor (garage related decorations) and a unique, vast menu (American, Italian and Asian) and surprisingly low prices considering the quality and quantity of the food. At first, the restaurant was very busy, but over time business got slower and slower. About six months ago, Angry Ham’s was featured on a Spike TV show called “Bar Rescue”. Like many other shows of its kind, a bar business expert (JonRead More →