About The Operations Blog

Welcome to The Operations Blog!

My goal is to provide blog content that will add value and help enable you to improve organizational performance and achieve business targets for your employees, customers and shareholders. Blog posts will primarily focus on Service Operations, Leadership, Customer Experience and Process Improvement with an emphasis on how to align and leverage “people, processes, technology and data”.

Visit frequently to read about …..

  • Business strategy
  • Capacity and resource planning
  • Communication – internal and external
  • Cross-functional partnerships
  • Customer experience
  • Customer service, technical support and call center best practices
  • Data and knowledge management
  • Enterprise CRM
  • Incident – Case Management
  • Leadership best practices
  • Process improvement
  • Project implementation
  • Reporting & analytics
  • Training and employee readiness
  • Sales support and sales operations best practices
  • Standard operating procedures, policies
  • Surviving in corporate america

Thanks for your readership!

Marci Reynolds | Contact Me
Author, The Operations Blog
Senior Vice President, Service Delivery and Customer Experience, ACI Worldwide


About the Author