About The Operations Blog

Welcome to The Operations Blog!

My goal is to provide blog content that will help enable you to improve organizational performance and achieve business targets for your employees, customers and shareholders. Blog posts will focus on Service Operations, Satisfaction/Loyalty and Technical Support, with an emphasis on how to align and leverage “people, processes, technology and data”.

Alltop recently listed The Operations Blog on its best operations blog list.

Visit frequently to read about …..The Operations Blog Featured in Alltop

  • Business strategy
  • Capacity and resource planning
  • Communication – internal and external
  • Cross-functional partnerships
  • Customer service, technical support and call center best practices
  • Data and knowledge management
  • Enterprise CRM
  • Incident – Case Management
  • Leadership best practices
  • Process improvement
  • Reporting & analytics
  • Training and employee readiness
  • Sales support and sales operations best practices
  • Standard operating procedures, policies

I welcome guest blog posts that are topic relevant, 100% original and have not been published anywhere else.

Thanks for your readership!

Marci Reynolds | Contact Me
Author, The Operations Blog
Senior Vice President, Maintenance P&L and Customer Care, ACI Worldwide

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About the Author